Welcome to our Frequently Asked Questions (FAQs) section. We’ve compiled a list of common inquiries to help you navigate our motorcycle ride-hailing service with ease. If you need further assistance, feel free to reach out to our support team.
You can book a ride through our mobile app by entering your pickup and drop-off locations, selecting your preferred ride option, and confirming the booking.
We accept various payment methods, including cash, and in-app wallet payments.
Yes, we ensure rider safety with mandatory helmets, and GPS tracking, background checks.
If you leave an item, contact our support team through the app or call customer service for assistance.
Currently, you cannot request a specific driver, but our system will match you with the nearest available one.
If you were overcharged or had an issue, request a refund by contacting our support team with ride details.
Report inappropriate behavior immediately through the app or contact our support team.
Yes, only small bags or backpacks are allowed due to safety reasons.
No, only one passenger is allowed per ride for safety and legal reasons.
Rides may be temporarily suspended during extreme weather, and notifications will be sent through the app.